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Graham Corporation (NYSE Amex: GHM) a manufacturer of critical equipment for energy, petrochemical and other process industries, today announced that its quality management system for product design, fabrication and servicing has received certification in accordance with ISO 9001:2008, the world's most widely recognized standard for quality management systems. Although Graham’s quality management system has been ISO 9001-compliant since 1999, in recent years Graham has taken additional steps to advance its system to continue to meet the high standards of its customers.
James R. Lines, Graham’s President and Chief Executive Officer, commented, “We have a strong commitment to customer satisfaction that is supported by our company-wide strategy for continuous improvement. This commitment led us to add even more rigor to the Graham quality management system. We believe that these process enhancements will enable Graham to continue to create products that meet or exceed customer expectations.”
"The credit for this achievement belongs to Graham’s employees for the tremendous energy and drive displayed during the certification process. They understand the benefits derived from continuous improvement and are focused on the ultimate goals of achieving superior customer satisfaction and eliminating errors. We strive to create an environment where we do it right the first time, every time,” he concluded.